At Kelly Kayak, we aim to provide our customers with high-quality camping gear, fishing gear, hiking gear, luggage, and tech products. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return if the item you received is defective, damaged, or not as described. To be eligible, the product must be unused, in its original packaging, and returned within 7 days of delivery. Customers are responsible for contacting us before sending back any product to receive return instructions.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund request. Approved refunds will be processed through cash on delivery arrangements or store credit, depending on your preference. Please note that shipping costs are non-refundable.
Non-Returnable Items
Certain items such as personal-use accessories, clearance products, or items marked as non-returnable are not eligible for return or refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for assistance.
Contact Us
For any questions about our return and refund process, please contact us at [email protected].